Quality Assurance
We're committed to the highest standards of care quality, safety, and continuous improvement. Our CQC Outstanding rating reflects this dedication.
CQC Outstanding Rated Provider
We're proud to hold an Outstanding rating from the Care Quality Commission (CQC), the highest possible rating, demonstrating our commitment to exceptional care and support.
This rating is the result of years of dedication, continuous improvement, and an unwavering focus on the people we support. It recognizes not just compliance with standards, but excellence that goes above and beyond.
Our Outstanding rating covers all five CQC assessment domains, reflecting comprehensive excellence across every aspect of our service delivery.
Five Key Questions
The CQC assesses services across five key domains. We achieved Outstanding in all five.
Safe
OutstandingPeople are protected from abuse and avoidable harm
- Comprehensive safeguarding procedures
- Rigorous risk assessment and management
- Safe recruitment and staff vetting
- Infection control and health & safety
Effective
OutstandingCare, treatment and support achieves good outcomes
- Evidence-based practice and interventions
- Skilled, trained, and competent staff
- Multi-disciplinary working
- Monitoring and improving outcomes
Caring
OutstandingStaff involve and treat people with compassion, kindness, dignity and respect
- Compassionate, person-centered care
- Respect for privacy and dignity
- Emotional support for individuals and families
- Promoting independence and choice
Responsive
OutstandingServices are organized so they meet people's needs
- Personalized care plans
- Listening and acting on feedback
- Accessible services
- Effective complaints handling
Well-led
OutstandingLeadership, management and governance assures quality
- Clear vision and values
- Strong leadership and governance
- Culture of openness and learning
- Continuous quality improvement
Our Quality Framework
Comprehensive systems and processes ensure consistently high standards
Regular Audits & Monitoring
Comprehensive quality audits, spot checks, and continuous monitoring ensure standards are maintained.
Person-Centered Reviews
Regular review meetings with service users, families, and professionals to assess outcomes and satisfaction.
Continuous Improvement
Learning from feedback, incidents, and best practice to drive ongoing service enhancement.
Robust Safeguarding
Comprehensive safeguarding policies, training, and procedures to protect those we support.
Experience Outstanding Care
Contact us to learn more about our quality standards and how we can support you.